Omotenashi Customer Service course


Omotenashi Customer Service course

For non-Japanese who wants to know the Japanese Omotenashi service

Tea ceremony goods

Japanese sweets in a box. flowers in a box. The box is a casual Japanese lacker ware.

Implementing Omotenashi Customer Service into your staff training

Are you interested in the Japanese Omotenashi service?

If you want to know the secret of the Japanese customer service, “Omotenashi” way, turn to us because we are richly experienced in that we have taught the non-Japanese staff who wanted to know the secret of Japanese hospitality. I worked in the government foreigners’ training center, which is intended to teach foreigners how to be accustomed to working in their Japanese companies.

#1. This manual is an English version of the one for the Japanese shop staff who welcome non-Japanese customers. I don’t think you need to understand our situation in English, but isn’t this a good material for the people who want to know the Japanese Omotenashi in a certain way?

#2 I rewrote a Japanese business etiquette textbook into English for the newly graduated from universities. It is the normal training for newcomers to take this business etiquette class beforehand in April. Their company requires it. After taking this class, Japanese newcomers act like a real business person.

We have a discussion while using these textbooks, providing opportunities for some role-plays and activities.

In addition, if you would like to understand the cultural background of these business etiquettes. We will have another class for understanding out cultural differences. including some excursions to the special shops and museums.

For example   -Bushi-do

Lunch & Drinking Matcha experience

Tea ceremony

1-day cause requires ¥50,000.


Objective )To know the Omotenashi secret from Japanese business customer service trainer.
if there are resources you could point out, regarding Collectively/Widely agreed upon the repository of Skills,
Attitudes, Ethics, and Codes of Practice…
that is important to work towards as Professional Development within this Japanese Omotenashi field.
Though non-Japanese is no obligation to follow the Japanese customs, you could take some essence from these classes,
and adjust this Japanese Omotenashi into your country’s customer service site or your office. Some will work, and others can’t work…
Good luck!



First of all, thank you very much for the Omotenashi seminar that you organized. I enjoyed every minute of it!
The activities around it were very interesting and illustrative. Lunch was a lot of fun, green tea was awesome.  I love the visit to Hyogu-ya, their kindness and all what they showed to us that afternoon.
I am also so grateful with the package that you sent with the certificate.
Ms. A.D( Tokyo based carrier person who is from South America)

#Omotenashi #customerservice #Japanese #cardgame

#Omotenashi #customerservice #Japanese #cardgame

Trainer's training style with visiting real shops and restaurants

#Omotenashi #customerservice #Japanese #cardgame

Trainer's training style with visiting real shops and restaurants

#Omotenashi #customerservice #Japanese #cardgame

Serving tea activity could be included, if you wanted to do so.