Omotenashi Customer Service course
For non-Japanese who wants to know the Japanese Omotenashi service
Implementing Omotenashi Customer Service into your staff training
Are you interested in the Japanese Omotenashi service?
If you want to know the secret of the Japanese customer service, “Omotenashi” way, turn to us because we are richly experienced in that we have taught the non-Japanese staff who wanted to know the secret of Japanese hospitality. I worked in the government foreigners’ training center, which is intended to teach foreigners how to be accustomed to working in their Japanese companies.
#1. This manual is an English version of the one for the Japanese shop staff who welcome non-Japanese customers. I don’t think you need to understand our situation in English, but isn’t this a good material for the people who want to know the Japanese Omotenashi in a certain way?
#2 I rewrote a Japanese business etiquette textbook into English for the newly graduated from universities. It is the normal training for newcomers to take this business etiquette class beforehand in April. Their company requires it. After taking this class, Japanese newcomers act like a real business person.
We have a discussion while using these textbooks, providing opportunities for some role-plays and activities.
In addition, if you would like to understand the cultural background of these business etiquettes. We will have another class for understanding out cultural differences. including some excursions to the special shops and museums.
For example -Bushi-do
Lunch & Drinking Matcha experience
1-day cause requires ￥５０，０００．
if there are resources you could point out, regarding Collectively/Widely agreed upon the repository of Skills,
Attitudes, Ethics, and Codes of Practice…
that is important to work towards as Professional Development within this Japanese Omotenashi field.
and adjust this Japanese Omotenashi into your country’s customer service site or your office. Some will work, and others can’t work…
#Omotenashi #customerservice #Japanese #cardgame